Jazzed About Work

Unconscious bias runs deep in employers’ language, says Linguist Kieran Snyder

09.07.2022 - By WOUB Public MediaPlay

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After earning her PhD in linguistics at Penn, Kieran spent a decade creating impactful language products at Microsoft and Amazon. Now she is co-founder and CEO of Textio, a platform offering inclusive and equitable communications tools. And she is continuing her ground-breaking research, including an extensive study showing that bias is still widespread in managers’ performance feedback. In this episode, we discuss how workplace feedback can be unfair and discouraging, even if the intent is to say something positive. Kieran describes other areas, like recruitment and hiring, where systematic language bias is undercutting inclusion efforts. She explains how language patterns are linked to organizational cultures. And she offers tips for promoting language awareness. For more on her recent study and other free information, visit https://textio.com

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