Mark Fitzgerald, a property expert, shares his journey in the property industry, focusing on rent-to-rent and service accommodation (SA). He emphasises the importance of networking and building relationships in the industry. Mark discusses the changes in the HMO market and the need to provide a premium experience for tenants. He also provides insights into how to approach landlords for rent-to-rent deals, highlighting the importance of understanding their problems and offering solutions. Mark shares his script for pitching rent-to-rent deals, including different package options for landlords. We discuss the importance of peace of mind for investors and the benefits of property management in the rent-to-rent and service accommodation business. He shares his experience with managing HMOs and how COVID-19 forced him to rethink his strategy. Mark emphasises the need for compliance and delivering a VIP service in the service accommodation industry. He predicts that new regulations will weed out inexperienced operators and create opportunities for those who are committed to professionalism. Mark also highlights the importance of enjoying life and spending time with family while building a property business.