Charity retail is built on dedication, leadership and the quiet commitment of people who show up year after year. In this episode of Charity Shop Chat, we’re joined by Vicki Burnett, Senior Consultant at The Charity Retail Consultancy and former Chair of the Charity Retail Association board, to reflect on more than 30 years in the sector. We explore what charity retail must protect, where it needs to be bolder, and what the next chapter of national leadership means for its future. A thoughtful conversation about legacy, responsibility and shaping what comes next.