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Good morning, I didn't know you were coming today. How are you?

Hello, I'm fine. I called you yesterday to tell you I was coming to your workshop today.

Oh, you're right. Sorry, I forgot. But your car is not ready, maybe for tomorrow.

Oh, I see. I needed to go to work. Oh, is this my car? You're repairing it now?

Yes, I'm checking the engine. It doesn't look good, I must say. I'm sorry.

What? What are you talking about? I just came to get you to change the oil in my car. You didn't tell me anything about the engine. The car is almost new, I bought it last year.

Yes, I know. But it usually happens. It seems like you've pushed the engine too hard. Have you driven your car to very distant places? It can damage your car when you drive a lot.

No, I mean I always use it to go to work and sometimes I travel to a different city, but it's only once or two times a year. You know, I didn't know my car had an engine problem.

Well, it's not a serious problem, sir. Don't worry, we can fix it for only $500.

But that's a lot of money. Is it necessary to do it? I mean, my car was okay before I brought it here.

And happily, you brought it on time. Otherwise, you would have had an even more serious problem. This problem normally happens in this type of cars. It is very common, believe me.

Since you are one of our favorite customers, we could charge you only $300 for the engine tune-up.

Favorite customer? But it is the first time I come to this place.

Yes, I know. But all our customers are very important. You are important for us. I just want to help you. Now, you can take your car to another place, but they will tell you the same thing.

Yeah, all right. I didn't want to spend more money, but if it's necessary...

You're taking the right decision. You know, it's important for your car. You look like an experienced driver.

I am not an experienced driver. It's my first car. I mean, I just got my driver's license last year. As I told you before, I bought this car, my first car, last year. I don't know much about it.

Oh, then it's your first car and you don't know anything about cars. Don't worry, that's why I'm here. I will help you repair your car. Don't worry.

Oh, I forgot to tell you. I have checked your car in detail and found a problem with the air conditioning. There seems to be a problem with the air distribution. This means the air doesn't circulate correctly.

Oh, that's a pity. I always use the air conditioning since it's very sunny.

I know, that's why it's important to fix it. I am an expert in modern automotive equipment and I can tell you that if you don't fix this problem now, you could have more problems later.

Really? But I used it normally. I mean, can I use it like that or does it need to be fixed?

As I told you, you can use it, but in some months, you will have problems with the air conditioning.

Yeah, I see. All right, and how much money will that cost? Is it expensive?