The Modern Retail Podcast

‘We don’t want to be everywhere’: Glasshouse Fragrances founder Nicole Eckels on its U.S. launch


Listen Later

After hitting it big in Australia, Glasshouse Fragrances is testing out the U.S. market.

The company makes luxury candles among other high-end products, and since launching in 2005, has become one of the biggest candle companies in Australia. Now, it is focused on international expansion after launching in the U.S. last year. It is currently available in over 1,200 retail locations in the country, and has expanded to body washes, soaps and diffusers. Founder Nicole Eckels joined the Modern Retail Podcast and spoke about how she built the brand and her strategy surrounding the U.S. expansion.

“Scaling to the U.S. was very difficult because we have grown a very big business for our category in Australia,” she said. “And it took all of our resource just to supply that [Australian] market and to serve as that market.”

Indeed, over the last 15 years Eckels has been trying to perfect her Australian business. In the early days, she was doing everything from scratch. She had a background in sales, but not so much in manufacturing. “It really was a matter of trial and error,” she said -- figuring out how to make the right products and get them in the right hands. “It was really really tough in the beginning,” she said.

But now, she said that the timing is right and it’s time for Glasshouse to bring its products to the U.S. Eckels is doing this by establishing an online presence -- both direct-to-consumer as well as on Amazon. She is also seeking out distribution from independent retailers. “We’re not trying to just be everywhere and get mass distribution right away,” she said.

Still, there’s a lot of work to be done. For one, she is still building out Glasshouse’s brand presence in the States. With that, she’s trying to find the right retail partners. For a luxury brand, she said, it’s a difficult balance -- and that’s what she’s figuring out now.

“We are a luxury brand,” she said. “We don’t want to be everywhere but we don’t want to be too difficult to find either.”

...more
View all episodesView all episodes
Download on the App Store

The Modern Retail PodcastBy Digiday

  • 4.6
  • 4.6
  • 4.6
  • 4.6
  • 4.6

4.6

76 ratings


More shows like The Modern Retail Podcast

View all
Shopify Masters by Shopify

Shopify Masters

379 Listeners

The Digiday Podcast by Digiday

The Digiday Podcast

104 Listeners

Digiday Live by Digiday

Digiday Live

7 Listeners

How I Built This with Guy Raz by Guy Raz | Wondery

How I Built This with Guy Raz

30,234 Listeners

The Glossy Podcast by Glossy

The Glossy Podcast

256 Listeners

The Business of Fashion Podcast by The Business of Fashion

The Business of Fashion Podcast

579 Listeners

9 to 5ish with theSkimm by theSkimm

9 to 5ish with theSkimm

1,872 Listeners

Second Life by Second Life

Second Life

2,854 Listeners

Career Contessa by Career Contessa

Career Contessa

476 Listeners

RETHINK RETAIL by RETHINK Retail

RETHINK RETAIL

51 Listeners

The CMO Podcast by vYve & Jim Stengel

The CMO Podcast

349 Listeners

Morning Brew Daily by Morning Brew

Morning Brew Daily

3,000 Listeners

The Hustle Daily Show by Hubspot Media

The Hustle Daily Show

235 Listeners

The Debrief by The Business of Fashion

The Debrief

44 Listeners

OPERATORS by OPERATORS

OPERATORS

48 Listeners

Fashion People by Audacy | Puck

Fashion People

227 Listeners

Everybody's Business by Bloomberg and iHeartPodcasts

Everybody's Business

92 Listeners