In this tactical, no-fluff episode of Special Ops, Emma Rainville is joined in San Diego by Tiago and Richard from the Shockwave team to unpack the underestimated art of managing up. If your operator isn't pushing back, they're not doing the job. This episode exposes the accountability vacuum at the top—and what COOs, integrators, and operators must do to fix it.

Together, the team walks through real-world scenarios of managing high-profile visionary founders, the emotional cost of operational leadership, and why structure must exist even above the CEO. If your founder won’t face reality, this is your playbook for holding the line.

We cover:

• The difference between managing up and managing down
• Why operator silence signals a dangerous founder dynamic
• How to frame accountability as pro-founder, not adversarial
• Real systems for upward management and strategic delegation
• The emotional toll of leadership when no one's managing the top
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Timestamps:

• (0:00) Why your operator should say no to you
• (1:24) Managing up: what it really means
• (3:47) Real stories from the Shockwave trenches
• (6:02) The silent weight founders carry (and don’t admit)
• (9:11) Holding your CEO accountable without ego
• (12:42) The operator's final role: structure above all
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🔥 Want the playbook?

Download Tiago’s PDF: How to Manage Anyone (Even a Emma Rainville) — it’s free inside the Visionary Vault.

Explore Free Resources inside the Visionary Vault:

https://specialopspodcast.com/visionary-vault

Get in Touch with Emma Rainville:

YouTube: https://www.youtube.com/@specialopspodcast

Instagram: https://www.instagram.com/emma_rainville512/

LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru

Get in Touch with Richard:

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/richard-parkin-55621ba9/

Get in Touch with Tiago:

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/tiago-sanguinetti/