What is it about some brands and companies that encourage such strong loyalty among customers? And yet, this loyalty can easily be shattered. What's the secret? Customer experience! 
In this episode, Global Marketing Manager for Customer Experience & Engagement Jess Hall sits down with Simon Noakes and Steve Lyon to define the elusive term CX, its importance, how to succeed in it and more.

What is it about some brands and companies that encourage such strong loyalty among customers? And yet, this loyalty can easily be shattered. What's the secret? Customer experience! In this episode, Global Marketing Manager for Customer Experience & Engagement Jess Hall sits down with Simon Noakes and Steve Lyon to define the elusive term CX, its importance, how to succeed in it and more.

What is it about some brands and companies that encourage such strong loyalty among customers? And yet, this loyalty can easily be shattered. What's the secret? Customer experience!&nbsp;
In this episode, Global Marketing Manager for Customer Experience &amp; Engagement Jess Hall sits down with Simon Noakes and Steve Lyon to define the elusive term CX, its importance, how to succeed in it and more.

What is customer experience?

The ColumbusCast podcast is all about how companies use digital solutions to transform, maximise and futureproof their businesses.

Digital transformation can be seen as a bit of a buzzword nowadays and is often mistaken for pure change. However, at Columbus, we believe transformation is about delivering new value, most often through a new or changed business model, and positively disrupting your industry.

Join us each week as our specialist teams across manufacturing, food, retail and rental sectors discuss the latest trends in their industry. Learn how businesses can reach their goals for growth by finding and implementing the right digital business solutions.

Discover more at https://www.columbusglobal.com/en-gb/

Technology

The ColumbusCast podcast is all about how companies use digital solutions to transform, maximise and futureproof their businesses. Digital transformation can be seen as a bit of a buzzword nowadays and is often mistaken for pure change. However, at Columbus, we believe transformation is about delivering new value, most often through a new or changed business model, and positively disrupting your industry. Join us each week as our specialist teams across manufacturing, food, retail and rental sectors discuss the latest trends in their industry. Learn how businesses can reach their goals for growth by finding and implementing the right digital business solutions. Discover more at https://www.columbusglobal.com/en-gb/

Share What is customer experience?

Sign up to save your podcasts

What is customer experience?

What is customer experience?