The Business Playbooks Intelligence Podcast

What is one important thing to discuss with Clients at the start of the relationship?


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  1. It is important to keep clients informed that an initial discussion/decision on “Who would be accountable from their team” for making the Process / Deployment successful would go a long way in driving success.
  2. Implementations and Change Management Efforts fail if it is assumed that “Technology is a switch that can be flipped” to cause change.
  3. Plans have to be made for educating users & driving adoption of the solution and then tracked to conclusion.
  4. The Plans then need to be tracked & monitored for appropriate execution and adoption of any new technology introduced.
  5. Learn More: https://www.smartplaybooks.io/resources/playbooks-blog/what-is-one-important-thing-to-discuss-with-clients-at-the-start-of-the-relationship/

    YouTube: https://www.youtube.com/watch?v=OueHhZhh4bE

    #KickoffToSuccess #ClientOnboarding #BusinessPlaybooks

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    The Business Playbooks Intelligence PodcastBy SmartPlaybooks