What to Do with Difficult Clients [Podcast S08E13]

Welcome to Season 8, Episode 13 of the This Is Your Life podcast. In this episode, Michele Cushatt and I discuss what to do with difficult clients.

If you’ve ever been in a service-oriented business, you have likely dealt with the “high-maintenance client.” This is the person who has unreasonable expectations and is often demanding, unrelenting, and never satisfied regardless of how hard you work to meet their expectations. In today's podcast, I give you practical advice on how to handle these situations.

Listen to the Audio

In this episode, you’ll discover:

How to recognize the warning signs for high-maintenance clients.

The importance of clear expectations (and how to establish them).

One absolutely vital step to attracting the right kind of new clients.

How to decide when to walk away.

Read the Transcript

You can download a complete, word-for-word transcript of this episode here, courtesy of Ginger Schell, a professional transcriptionist, who does all my transcriptions.

Join the Conversation

My favorite part of doing these podcasts is participating in the conversation they provoke. Each week, I ask one question. This week, it is this:

Explore Additional Resources

In this episode we mentioned the following resources:

The Strategic Relationship Matrix (Downloadable PDF Illustration)

About Us

Michael Hyatt is the author of the New York Times, Wall Street Journal, and USA Today bestseller, Platform: Get Noticed in a Noisy World. Recognized by magazines like Forbes and Inc as an important online marketing and leadership expert, he’s also the founder of Platform University and 5 Days to Your Best Year Ever. Read more about him here.

Michele Cushatt is a popular speaker and author. Follow her on Facebook, Twitter, or her blog. She’s a three-time cancer survivor with a powerful, personal story. Listen to it here or read about it in her memoir, Undone: A Story of Making Peace with an Imperfect Life.

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