In this episode, host David Abrams is in conversation with Craig Deitelzweig, President & CEO at Marx Realty to share his journey from lawyer to CEO and how his passion for repositioning assets has shaped his approach to integrating hospitality into commercial real estate. Craig reflects on the importance of tenacity, thinking differently, and keeping promises, and why creating inspiring and authentic workspaces is key to tenant engagement and satisfaction.

We discuss how unique design elements, personalized service, and a welcoming atmosphere can drive retention and expansion, the role of technology in delivering seamless and secure digital experiences for tenants, and the importance of offering hospitality across all building classes, not just Class A. Craig also shares insights into modernizing older buildings, adding distinctive amenities, and preserving heritage while meeting evolving tenant needs.

Listen in for valuable lessons and ideas to elevate your tenant experience strategy.

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