17. Customer love is all you need, w/Y Combinator's Sam Altman

01.31.2018 - By Masters of Scale with Reid Hoffman

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Better to have 100 users who love you than 1 million who kinda like you. The true seed of scale is love, and you can't buy it, hack it or game it. Ask Sam Altman, the head of Y Combinator, Silicon Valley's legendary startup accelerator. He knows that a product that's deeply loved — even by a tiny base of users — is one that can scale. We also hear an epic story of customer love from chef Dominique Ansel, the inventor of the Cronut. Plus cameos from Sara Blakely of Spanx and Aubrie Pagano of fashion line Bow & Drape.

Read a transcript of this interview at: hhttps://mastersofscale.com/sam-altman-why-customer-love-is-all-you-need/

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