In this episode of Tebra Talks, Miriam Datskovsky and Samantha Berquist from Tebra discuss the significance of online reviews in healthcare, emphasizing how patient feedback influences provider selection and loyalty. They explore trends in patient behavior, the importance of actively soliciting reviews, and the role of AI in managing online reputation. The discussion highlights the need for practices to engage with patient feedback to foster loyalty and improve their services, ultimately driving growth in a competitive healthcare landscape.