In this episode of The Full Desk Experience, Kortney Harmon speaks with Chriss Hesson, Senior Product Consultant in Crelate’s Professional Services Department about how to proactively switch gears in a shifting market or possible recession. From looking at the metrics to evaluating your solutions, Kortney and Chris give you actionable takeaways to ensure success through a downward market trend. 

• 1:15 – Chris Hesson introduction and background 
• 3:42 – Are we in a recession and what does that mean for your business? 
• 7:30 – Marketing both sides of the desk proactively 
• 10:25 – Looking at numbers and metrics to diagnose any issues 
• 13:20 – Don’t get stuck in your solution 
• 15:47 – Do you own your process and provide training on it? 
• 18:30 – Proactive solutions to move you through a shifting market successfully 
• 25:19 – New approaches and solutions 
• 31:21 – MPC’ing isn’t dead 
• 36:55 – Ask Me Anything 

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