If you’re the boss, you’re kind of an emotional shock absorber for your team. You’ve got to be able to deal with other people’s emotions. When we communicate, we communicate on an emotional plane and a rational plane at the same time. If you as the boss dismiss all emotional signals as unprofessional you’re not going to communicate very well. Showing compassion is real work, and, like all real work, it is rewarding and also taxing. In general, we undervalue the emotional labor of being the boss. But this emotional labor is not just part of the job; it’s the key to being a good boss. On this episode of the Radical Candor podcast Kim, Jason and Amy discuss emotional labor through the lens of a scenario sent to us by one of our listeners looking for guidance on how to avoid being a ShamWow for everyone on their team.Read the show notes >>Become a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.

Fears for Tears 5 | 7

Learn to love your job and kick ass at work without losing your humanity by practicing the principles of Radical Candor. Improve your feedback and communications skills, become a better leader, manager or team player, and drive your #careergoals in the direction of your dreams. Host Amy Sandler leads discussions with Radical Candor co-founders Kim Scott and Jason Rosoff about what it means to be Radically Candid, why it’s simple but not easy to Care Personally and Challenge Directly on the daily, and why it’s worth it. Tune in to get actionable tips for doing the best work of your life and building the best relationships of your career, and don't forget to read Kim Scott's New York Times and Wall Street Journal bestselling book Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity!Become a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.

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Strategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed.Kim and Jason answer a listener question addressing a critical aspect of leadership: how to ensure that feedback leads to actionable results. They dissect the listener's dilemma about differentiating between feedback that should be considered and feedback that must be implemented. Through a detailed discussion, the hosts provide invaluable advice on maintaining a balance between directive feedback and encouraging open, constructive dissent within teams. Listen as they share techniques for overcoming resistance to feedback, setting performance standards, and building a culture of commitment and collaboration.Episode Links:PMWorld 360 article about Andrew Grove and his “Listen, Challenge, Commit” philosophyConnect:Website Instagram TikTok LinkedIn Facebook X YouTubeGet all the resources and show notes at RadicalCandor.com/podcastChapters:(00:00:00) IntroductionHosts Kim Scott and Jason Rosoff introduce the episode and outline a listener's question on how to ensure feedback is implemented, not just considered.(00:02:01) Discussing Feedback AcceptanceStrategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed.(00:04:08) Encouraging DisagreementHandling resistance to feedback and strategies for managers to foster an environment where feedback is given and also constructively challenged.(00:06:35) Listen, Challenge, CommitThe commitment phase of the feedback process, and the importance of committing to a path forward after feedback and disagreement.(00:11:26) Subjective Feedback and Data-Driven DecisionsChallenges of subjective feedback and the importance of using data to support feedback and decisions when possible.(00:13:55) Addressing Feedback ResistanceMethods to address and overcome resistance to feedback with focus on recognizing good ideas, even if they deviate from the manager's initial thoughts.(00:16:39) Handling Personal FeedbackKim shares a personal anecdote to illustrate how perceived aggression can impact feedback reception, and addressing such issues directly.(00:26:22) Radical Candor TipsActionable tips for implementing radical candor in leadership, emphasizing listening, challenging directly, and committing to a course of action.(00:27:46) ConclusionBecome a supporter of this podcast: <a...

Listen, Challenge, Commit 6 | 17

Everyday actions, when turned into rituals, can manage emotions and create a sense of control and purpose.For Stress Awareness Month, here's another Bonus episode where Harvard Business School Professor Michael Norton joins Amy Sandler to discuss his latest book, "The Ritual Effect."Norton explores the significance of rituals in reducing stress and enhancing productivity, both at work and in personal life. He shares compelling research and personal anecdotes that illustrate how everyday actions, when turned into rituals, can manage emotions and create a sense of control and purpose. The conversation covers the practical application of rituals in business settings, their emotional significance, and how they can foster team cohesion and workplace wellness.Whether you're a skeptic or a believer in the power of rituals, this episode offers valuable insights into how structured routines can lead to greater emotional health and professional effectiveness.Episode Links:Michael Norton: Website Norton’s BooksHarvard Business School Profile: Website Norton’s paper on humblebragging: Humblebragging: A Distinct and Ineffective Self-Presentation Strategy Norton’s paper on matchmaking: Matchmaking Promotes HappinessNorton’s ritual quiz: What Are Your Rituals?Connect:Website Instagram TikTok LinkedIn Facebook X YouTubeGet all the resources and show notes at RadicalCandor.com/podcastChapters:(00:00:00) Introduction Amy Sandler introduces guest Michael Norton and his book "The Ritual Effect”(00:02:05) The Importance of RitualsAn anecdote about knocking on wood introduces the relevance of rituals in different contexts and how rituals naturally form and help in stress management.(00:09:46) Habit vs. Ritual The difference between habits and rituals, highlighting the emotional connections that define rituals(00:11:56) Rituals and Emotion ManagementThe emotional impact of rituals, termed as "emo-diversity," and how rituals help manage a wide spectrum of emotions.(00:14:48) Collective Rituals and Emotional BondsCommunal aspects of rituals, their historical and cultural...

The Power of Rituals at Work 6 | 16

Ally Love discusses the transformative power of Radical Candor in her career and personal life.In this Best Of Radical Candor, we revisit one of our most popular episodes. Kim, Jason, and Amy chat with Ally Love, TODAY Show contributor, renowned Peloton instructor, and founder of Love Squad. They delve into Ally's integration of the Radical Candor framework into both her professional and personal life, exploring how it has bolstered her confidence and leadership skills. Listeners will gain valuable insights on maintaining wellness amidst a demanding career, the power of morning affirmations, and the impact of honest communication on relationships. This episode not only shares Ally's transformative journey but also provides practical advice for anyone looking to enhance their life through authenticity and mindful leadership. With a number of great episodes to choose from, check out our vast back catalog of episodes.Connect:WebsiteInstagram TikTok LinkedIn Facebook X YouTubeGet all the resources and show notes at RadicalCandor.com/podcastChapters:(00:00:00) Introduction We introduce and guest Ally Love, founder of lifestyle brand Love Squad and Peloton instructor(00:04:13) The Personal Happiness RecipePersonal routines that contribute to happiness and well-being, highlighting the importance of staying centered and mindful.(00:10:15) The Power of Morning AnchorsAlly’s morning routine of setting an emotional anchor, emphasizing the value of choosing how to feel and react to daily challenges.(00:15:26) Career Journey and ChallengesOvercoming early career challenges and how personal setbacks have shaped Ally’s professional journey and leadership style.(00:21:02) Implementing Radical Candor in LeadershipHow Radical Candor shaped Ally’s leadership style at Love Squad and Peloton, focusing on understanding individual needs and communication styles(00:25:52) The Impact of Leadership and Choreography in Team DynamicsSimilarities between leadership and choreography and how to curate effective team dynamics and maintain curiosity about team members' evolving goals.(00:29:21) The Essence of Being a BossAlly’s definition of being a 'boss' in life and work, using her platform to foster positivity and standards.(00:33:39) Radical Candor in Personal LifePersonal stories illustrating the application of ‘Radical Candor’ in marriage and professional interactions, underscoring its effectiveness in building trust and clarity.(00:40:04) Radical Candor and Habit BuildingAdvice on using Radical Candor as a guide for building habits and healthy practices in daily life.(00:44:06) Origins and Growth of Love SquadThe founding of Love Squad, from its beginning as a...

Best Of: Ally Love on Radical Candor and Real Success 6 | 15

The Radical Candor episode of the Think Fast, Talk Smart podcast, hosted by our friend Matt Abrahms, is up for the Webby award for Best Individual Podcast Episode in the Business category. We’re dropping it in this week so you can listen and we’re asking you to please vote for it at fastersmarter.io/webby. Voting is open until April 18th — let’s get that Webby! Vote and share it on social media to encourage others to do the same!Have questions about Radical Candor? Let's talk >>Follow UsInstagramTikTokLinkedInYouTubeFacebookXEmail us at: podcast@radicalcandor.com.Become a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.

Think Fast, Talk Smart 6 | Bonus

We’ve talked about knowing whether or not being a manager is right for you and manager burnout, but what if no one wants to be a manager at all? Kim, Jason, and Amy discuss the challenges and motivations for becoming a manager. They explore the survey results that show a lack of interest in people management, the reasons behind it, the role of middle managers, and the emotional labor involved in being a manager.Radical Candor Podcast ChecklistDefine the role. Teach people what the job of management is and provide the training and resources to help them succeed.Create a buddy or mentorship program so people interested in people management can experience some of the positive aspects of building relationships, guiding teams to achieve results and helping people take steps in the direction of their dreams. If you want to explore the manager dilemma further, listen to S5, Ep.25: Should I be a manager? And S6. Ep.2: Managers are Burned Out, Too.Get all the resources and show notes at RadicalCandor.com/podcastChapters[00:00] Introduction[00:38] Survey Results and TikTok Videos[06:04] Motivations for Becoming a Manager[10:11] The Role of Middle Managers[12:21] The Challenges of Middle Managers[21:19] Redefining the Role of Managers[25:26] The Importance of Defining the Role[28:06] The Value of Player Coaches[29:41] Motivations for Becoming a Manager[36:42] Inspiring Moments in Management[43:14] The Radical Candor ChecklistFollow UsInstagramTikTokLinkedInYouTubeFacebookXBecome a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.

Fears for Tears 5 | 7

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