Our first episode of "What Would You Say You Do Here?" features Jennie Phillips, a longtime City of Elgin employee who made the shift from 911 to help launch Elgin's 311 call center in 2014. Also: she really likes candy.

001 - Jennie Phillips / 311 Citizen Services Manager

A series of conversations with some of the 1,100+ people in over 300 job titles that make up the City of Elgin.

Located 38 miles west of Chicago, this Illinois suburb offers superior City services that enhance residents' quality of life. This series will give you insight to various roles and individuals that help this City function day and night.

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A series of conversations with some of the 1,100+ people in over 300 job titles that make up the City of Elgin. Located 38 miles west of Chicago, this Illinois suburb offers superior City services that enhance residents' quality of life. This series will give you insight to various roles and individuals that help this City function day and night.

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001 - Jennie Phillips / 311 Citizen Services Manager

001 - Jennie Phillips / 311 Citizen Services Manager