What role does design and design thinking play in museum innovation? In this episode, the Punks dig into one of the “secret themes” that emerged out of Museums and the Web 2013: design. They talk to web strategy consultant and design thinking facilitator Dana Mitroff Silvers and Scott Gillam, Manager, Web Presence of Canadian Museum for Human Rights, about just how museums can think about design, and what role empathy plays in this process.