In this episode Joy Murao shares how she got into the industry and rose into leadership positions at some of the world’s leading practice support groups.  Joy freely discusses the best practices for building and sustaining high-quality practice support teams, including hiring practices and establishing communication protocols.  Joy is also shares her experience as the Regional Director for Women in eDiscovery, a professional organization bringing together women in the industry.  Joy has lead practice support groups at O’melveny, Latham and Paul Hastings.  She is now an instructor at UCLA and an entrepreneur, lending her expertise as a trainer, manager and strategist to practice support groups nationwide.