Joel shares how developing a sense of awareness manifests itself into the opportunities we get in our lives. He reminds us that unless we truly know who we are and what’s important to us, is hard to find the right fit in our careers.

He shares the role human dynamics play in any organization and how these principles shape leadership and overall culture. He acknowledges that UX frameworks alone are not enough to drive real change and how he was able to leverage coaching principles to gain a deeper understanding of human behavior in order to help clients achieve their desired outcome. 

He articulates how we can align our gifts and interests outside of UX into our practice so we can become the truest expression of ourselves, he also reminds us how we can leverage silence to create higher levels of empathy in any situation.