We’re reading The Power of Moments by Dan and Chip Heath and they talk about creating memorable first days. This episode features a story with a very memorable first day which you wouldn’t wish on anyone. And wrapped up in the story are insights about confidence, decision-making, the role of social networks and the limits of process and procedures. A terrific business story to share.

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Our story for today was sourced from: Margaret J. Wheatley. 2003. Leadership and the Power of Chaos. Presentation at Leadership & Learning: A Design Media Discussion Forum. 27 June. San Francisco.