The conversation delves into the critical role of the front desk in a dental practice, highlighting its impact on business success and the challenges faced by front desk staff. It emphasizes the need for proper training, support, and recognition of the front desk's significance as the clinic quarterback.

Takeaways

• Front desk as clinic quarterback
• Impact of front desk on business success

Chapters

• 00:00 The Clinic Quarterback
• 05:28 Financial Damage
• 12:05 Patient Churn and Lifetime Value
  
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  https://docs.google.com/document/d/103qaD_l2mgEuA0dML1YHC0LxKwg0o6k4agQfYHEfAQw/edit?usp=sharing