As bureaucracies grow, executive decision-makers can become distanced from the customers they're supposed to serve.  And if those executives have a knack for distrusting or micromanaging their teams, we'll see some all-too-common symptoms of organizational dysfunction.

Critical Victories is hosted by John M. Collins, an executive leadership coach specializing in teams and professionals in positions of public trust. New episodes are released each Wednesday at 8AM on YouTube or wherever you download your favorite podcasts. To learn more about John and his practice, please visit www.criticalvictories.com.