Two recent news stories underscore the importance of de-escalation strategies in the resolution of high-stakes conflicts and the risk of inflaming existing tensions.

John M. Collins is an executive leadership coach specializing in teams and professionals in positions of high public trust. The Critical Victories webcast is released each Wednesday at 8AM on YouTube or wherever you download your favorite podcasts. To learn more about John and his practice, please visit www.criticalvictories.com.