In this episode we look at the seven PCC markers of Active listening and then look at how they relate to thee 5 Levels of Communication:

1. Cliches ("Fine, how are you?") 2. Facts ("Just give me the facts.") 3. Opinions ("Do you know what I think?") 4. Feelings ("Let me tell you how I feel.") 5. Complete Personal Commitment ("Let's be honest.")

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