Dr. Rodney Malcolm, a marriage, family, and pastoral counselor talks about the power of an apology, why you should avoid saying "I am sorry," why you should apologize right away, and what to say when you apologize. An apology can heal a broken heart, dry tears from crying eyes, change a frown into a smile, turn sadness into joy, and give a restless soul some peace. If an apology can do so much good, why is it so difficult for us to apologize?