So many organizations are not impressed with Teams chat and that's unfortunate. At the same time they claim to be overwhelmed by their email burden, they can't see the forest for the trees when trying to make the switch to Teams chat.

When a workgroup effectively transitions fully to Teams chat and channel posts, nobody ever wants to return to the old ways.

In this episode, Annie makes inarguable case for going all-in on Teams and how to avoid the pitfalls most workgroups encounter.