February 03, 2020

005 How Empathy and Culture go Hand & Hand - Jon Troutman

29 minutes

Empathy according to Trouty - 09.41.00

Where the label name for Empathy Wines came from - 11.13.00

Reimagining the product to provide value

Empathy on the daily - 14.05.00

Taking care of the people who do the work

Taking care of the people who consume the product

Empathy in the workplace - 16.58.00

It starts from the very beginning - at the hire

Especially important from the beginning of a company

Empathy and EQ is everything

Benefits of a DTC vs Bricks & Mortar for customer experience - 21.34.00

Personalizing the inboxing experience

Practicing Empathy on an every day basis - 25.57.00

Being mindful

If you want to get in touch with Trouty you can find him on Instagram, Twitter and LinkedIn. If you are looking for some incredible wine then go check out Empathy Wines on Instagram, Twitter and of course their Website. Feel free to reach out to Jon and tell him what you thought of the episode!

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Thank you so much!

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