Virtual Duality

005: How To Manage Client Expectations


Listen Later

This week, Cydelle discusses something that is not only very dear to her heart, but also a key component in client engagement, retention and client loyalty - managing expectations.

 

Expectation management is something that new business owners - particularly VAs - often find to be quite challenging in the adjustment from employee mindset to that of a service provider.

 

In this episode, Cydelle shares her 4-step framework on how to create Client Delight in your Client Experiences and Journey’s, that will have them coming back for more.

 

What you will learn in this episode:

 

  • How you can stand out in the crowd for your potential ideal clients
  • Why the initial groundwork with a client is so important
  • Tools that can help you to manage client expectations
  • Why off-boarding is as important as onboarding
  • Simple tips to really delight your clients
  •  

     

    Like it? Please leave a comment, follow the pod, and share!

     

    Connect with Cydelle on IG @CydelleStewart, Clubhouse, or her website www.cydellestewart.com 

     

    ----------------

     

    Virtual Duality is brought to you by FromPAtoVA.com the Global Empowerment Hub from Cydelle Stewart, for Aspiring & Emerging Virtual Assistants (VAs) who want to excel in these digital streets! Visit. Download. Invest. Excel. 

    Connect with us on IG @FromPAtoVADotCom

     

     

    ...more
    View all episodesView all episodes
    Download on the App Store

    Virtual DualityBy Cydelle Stewart