Jim Piazza is the Director of Data Center Operations at Facebook. Although he works in a fast-paced environment, even in the midst of chaos, he strives to remain present, kind, and engaged.

For Jim, titles and money really don't mean anything. At the end of the day, it's really about who you choose to be as a person and as a leader.

Think back about the last time you had to make an unpopular or particularly difficult decision. Then, listen in as Jim describes a decision that tested him - trying to paint layoffs as something positive when they certainly were not.

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