What is human-centered design?
How do you balance qualitative and quantitative data?
What role should empathy have in product development?

Mariah Hay discusses these challenges, and offers a look inside Pluralsight’s design process.

• Mariah’s LinkedIn profile
• Observing the User Experience: A Practitioner's Guide to User Research
• Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics

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