We discuss aspects of app development including working with contractors, outsourcing, and providing end user support, and explore some pitfalls including user confusion and bias toward negative reviews. Naturally, we also manage to talk shop. Jerry shares his encounter with permissions issues after migrating from a Time Capsule backup to a new Mac that came home from the Apple Store with a new user account, and Joe describes similar permissions issues when migrating from a clone of a corrupted Time Capsule backup. We also discuss the importance of protecting sensitive data with FileVault 2, and compare it to PGP Whole Disk Encryption and legacy FileVault. Plus, a live calendar check with three consultants!