This week, Roy touches on how many try to fix things with people or technology.

Salespeople want you to buy the NEW technology to “make your life easier," but there is no single software streaming service program that will provide you with a better quality of life. Using technology to leverage a refined process multiples production, however, using technology as a solution to poor processes, multiples problems. Similarly, Roy notes the importance of refining the rules and processes before you begin to add more people.

You make life easier, faster, and better by defining who you are, what your core values are, and how to do things.

Tune in for all the gems about processes, people, and technology!