Ataraxia Insurance Broker Podcast

008: Background, existing business and future growth - with Neal Lowe


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OVERVIEW 

In this episode Ataraxia’s Helen O’Neill talks to Neal Lowe, the MD of Needham Insurance Services in Nuneaton.  This interview comes somewhat “hot of the press” of Neal’s recent press activity, links to which are attached.  This specifically relates to the launch of Needham’s new liquidation service, developed following their takeover of the Inspire book of business in late 2020, after Inspire went out of business. We explore this in some detail, along with some background on Neal and the business, and of course, Neal’s plans for future growth.

 

KEY TAKEAWAYS: 

  1. Neil describes how partnering with Ataraxia for growth has given him the confidence to go out and get acquisitions to bolt-on to his business
  • Thanks to the steep learning curve of servicing the book of business acquired from the liquidators of Inspire , Needhams now know exactly what everyone (insurers/clients) needs in the process, and have turned this expertise into a niche product
  • Neal describes how their professionalism, expertise, and client-centric ethics make Needham Insurance the go-to home for brokers looking for a gradual retirement plan, and a good home for their clients.
  •  

    BEST MOMENTS:

    ““Ataraxia are someone to partner with who knows how to scale up the business”

    ““brokers have spent 20+ years building their client relationships.  They don’t want that to deteriorate. We can use the owner’s expertise and knowledge of the clients, and introduce a phased retirement”

     “they then know that their clients are going to be looked after as well as they looked after them”

     “that gives them peace of mind, and of course a better pay-out too, compared to a consolidator where there is no client relationship”

     

    RESOURCES:

    Press: https://www.insuranceage.co.uk/insurer/7541391/needham-develops-administration-and-integration-service

    https://www.insurancebusinessmag.com/uk/news/breaking-news/how-broking-md-rejuvenated-a-liquidated-firm-252867.aspx

     

    ABOUT THE HOST

     

    Helen is the Commercial Manager of Ataraxia, a unique succession support business for UK General Insurance Brokers. Coming from a Finance and broking background, Helen works exclusively in the independent broker space. Her commercial broking experience is key to supporting the business, which has achieved over 40 brokerage succession plans during the last 10 years. Observing that “one size doesn’t generally fit all” Helen applies “bespoke” planning to the succession dilemma. Helping brokers to identify ambition, gently release capital and construct a robust business plan to protect all the vital elements of a brokerage.

     

     

    Website: https://www.ataraxia.co.uk/get-in-touch/.

    ABOUT THE GUEST

    Neal always knew that he wanted to own  his own brokerage, and whilst working at Needham, he was given the opportunity to buy into this fledgling successful business.

    Over the years, the business has undergone a few changes under Neal’s leadership, and has now taken on more of a commercial bias. 

    His ethics revolve around strong customer service values, and looking after his loyal team.  Neal has plans for growth for Needham and his team, and the future looks exciting.

    On a personal level, Neal has recently taken up the challenge of marathon running, and has notched up a race history to be proud of, in a short period of time!

     

     

    Website: https://www.needhaminsurance.co.uk/

    LinkedIn: https://www.linkedin.com/in/neal-lowe-88b2b125/

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