Episode 8 is a story about sales tactics and my most effective closing question.

The story is about the time I took my rookie team member into an after-sale client meeting without properly discussing ahead of time strategy, their role, my role and who says what, (who stays quiet).

My inexperienced team member took it upon themselves to "ask" for the order prematurely with a command statement instead of the question style I use that retains the client's perception of choice.

Result: We lost the client forever.

I then analyse why the question format is more effective to ask for the order than a "should" statement (that isn't even a question) and the difference between an open and closed question.

ABOUT NINA SUNDAY CSP

Connect on LinkedIn: https://www.linkedin.com/in/ninasunday/

Ask a question or suggest a topic for the podcast.

PODCASTING GROUP COACHING

Request to join my podcasting coaching group via Zoom. First schedule a 15-minute get-to-know call via LinkedIn or email [email protected]

MASTERMIND COMMUNITY

Join my community of solopreneurs becoming micropreneurs to scale

and grow into entrepreneurs. Mastermind group starting soon. Ask for details.

Listen to my Leadership podcast, Manage Self, Lead Others HERE:

Apple podcasts HERE: https://podcasts.apple.com/us/podcast/manage-self-lead-others-emotional-intelligence-and/id1524749762

Audio episodes via your favourite app HERE: https://link.chtbl.com/-MXiwEWK

Youtube video: https://www.youtube.com/@manageselfleadotherspodcast?sub-confirmation=1

Invite me to speak in person on Leadership and Business at your conference https://www.ninasunday.com

Next live online workshop through Brainpower Training Pty Ltd

https://www.brainpowertraining.com.au/signature-programs/

Learn more about your ad choices. Visit megaphone.fm/adchoices