From inquiry to offboarding, this episode is all about how to create and deliver an amazing client experience as a brand photographer. I share the 6 phases of our client worfklow, a few tips you can implement to level up your current experience, and the importance of automations, surprising and delighting the clients, and being consistent with your clients.

(01:41) The importance of a streamlined experience

(03:33) Tools we use at Mandy Liz to automate and streamline our workflow

(8:05) The 6 parts of our brand photography client workflow

(08:43) Inquiry

(10:53) Booking Process

(12:10) Pre-Photoshoot Planning

(13:27) The day-of experience

(16:08) Post-Photoshoot Process

(19:16) Offboarding

(22:28) Surprise and Delight

(25:00) The importance of providing an incredible client experience

Show Notes:

https://mandyliz.com/2023/02/05/deliver-an-amazing-client-experience-as-a-brand-photographer/

Links and Resources Mentioned

• Dubsado - https://www.dubsado.com/?c=mandyliz
• ClickUp - https://clickup.com/
• Free Review Request Email Template - https://mandyliz.com/the-brand-photography-shop
• Complete Brand Photography Client Workflow - https://mandyliz.com/brand-photography-client-workflow
• Essential Brand Photography Email Templates - https://mandyliz.com/brand-photography-email-templates
• The Brand Photography Shophttps://mandyliz.com/the-brand-photography-shop

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Visit Mandy's Website - https://mandyliz.com/

Connect with Mandy on Instagram - https://www.instagram.com/mandylizphotography/

Visit The Brand Photography Shop - https://mandyliz.com/the-brand-photography-shop