Join me in conversation with Dr. Glenn Cummings, President of the University of Southern Maine.  He talks about leading USM's efforts in becoming a Best Place to Work and ends our interview with a special story about Joshua Chamberlain.  He touches on Macro Accountability and Micro Freedoms; and holding Administration accountable. USM is embracing diversity, customer service (student satisfaction), and leadership training. Glenn shares his views on the difference between a manager and a leader and building employee loyalty through a little flexibility.