By Max Rohr, manager, REHAU Academy

It is important for consultants to not only diagnose a problem but also diagnose a customer’s needs. This concept drives Al Levi as a business and radiant heating consultant, teacher and contractor.

Al and I recently discussed some key business practices for success; among them is the importance of planning. You can always tweak a plan, but if that plan doesn’t exist, unforeseen problems will be more stressful than necessary. A good plan keeps busy contractors on point.

Another key is getting a holistic understanding of a customer’s needs. A representative must listen carefully and ask the right questions about the entire system. Only then can you can offer a proper solution and explain any potential variables (good or bad).

To listen to more of Al’s business insight, check out the entire podcast.