• Consequences of Forcing Consumers to Use Technology-Based Self-Service - Machiel J. Reinders, Pratibha A. Dabholkar, Ruud T. Frambach, 2008
• App Fatigue is Real: What That Means for Businesses | Clutch.co
• Unpacking the Potential Influence of Life Satisfaction on Network Heterogeneity, Emotional Exhaustion and Mobile App Fatigue: A Stressor–Strain–Outcome Approach - PMC
• What’s to Lose? The Dangers of One BadApp
  
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  The effects of retail apps on shopping well-being and loyalty intention: A matter of competence more than autonomy - ScienceDirect

なるべく正確に紹介したつもりですが、あくまで個人の解釈が含まれているので、鵜呑みにしすぎず『ひとつの面白い説』として楽しんでもらえれば幸いです。

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