Rockmore and Omar discuss strategies on how to turn a toxic work environment into a positive work environment...  From what defines a great boss to how everyone is in the customer service business.  We also do a little catching up on what's good and what media we're consuming.

Here are a couple of reference links from our discussions:

The Alchemist by Paulo Coelho

Unapologetic by Francis Spufford

The Rockville LP by O.A.R. ("We'll Pick Up Where We Left Off")