What is, what isn't, what should be and what shouldn't be service management. Join Matt on a philosophical chat about IT with the former IT Skeptic - yes, we asked what happened with our favorite blog (and he answered!).

Rob England is known for contributing to ITIL Service Strategy, The Unicorn Project, The Agile Manager, Open Management, The DevOps Handbook, and as the lead author of the VeriSM digital framework. Founding groups like itSMF New Zealand and WellyBAM (Business Agility Meetup), Rob connects IT professionals across regions and continents. Working with Dr. Cherry Vu as part of their consulting team for Teal Unicorn, they change organizations and leadership with a myriad of business challenges.