In this conversation, Laurence Methot discusses the importance of feedback and how to give and receive it effectively.

She emphasises the need for empathy in feedback conversations, which has nothing to do with being "too kind".

In this episode, you'll hear about:

• why feedback conversations can sometimes be challenging even when you're a seasoned leader.
• How using two types of empathy will effectively help you steer the conversation, even under stress.
• What you can do to enhance your critical thinking and your intuition

Chapters

00:00 Introduction to Feedback

01:18 The Importance of Empathy in Feedback

03:12 Understanding the Other Person's Perspective

07:10 Creating Mental Space for Effective Feedback

09:06 Summary and Conclusion