This week's guest on How to Move Your Mom (and still be on speaking terms afterward) is @ToddEmrick. Todd is a 24-year veteran of the moving industry. As The Wheaton Group’s Director of Customer Service he has expertly shepherded clients from one end of their move to the other since 2004. Given that The Wheaton Group is the fourth largest household moving and transportation carrier in the United States, Todd gets a lot of phone calls, both from clients and move managers like Marty.

Episode Sponsor:  

Clear Home Solutions takes care of a lifetime's worth of treasures - and all the emotions attached to them - when it's time for you or your senior parent to move or make their home safe and organized for their later years. Got photos?  We can organize and digitize those for you, too.

What you will learn from this episode:

• The distinct difference between moving older adults and those of younger generations.
• Why delivery delays are the most challenging part of his job and what causes most of them. 
• What questions people should ask moving companies as they consider working with them.  
• The difference between packing by professionals versus families.
• What he wishes people knew about what he does. 
• How he helped create a training program for moving agents and brokers that focused on moves for older adults.  
• What advice he gives to people about how to set themselves up for success – or at least less stress – when they’re preparing to move.

Connect with Todd Emrick:

LinkedIn: https://www.linkedin.com/in/todd-emrick-3398226/
Website: https://www.wheatonworldwide.com/

Connect with Marty Stevens-Heebner:

LinkedIn: https://www.linkedin.com/in/martyheebner/
Website: https://howtomoveyourmom.com/
Email: [email protected]