CX INSIGHTS ROCKSTARS

010 - How to lead a team when there’s no playbook - with Kathie Johnson (CMO Talkdesk)


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Kathie Johnson (CMO @ Talkdesk) is sharing her 4C framework of clarity, connection, calm, and celebrating.

 

It's not just proven to be an amplifier during a pandemic. It's a "meta-playbook" for all stressful situations an organization may be faced with.

 

 

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CX INSIGHTS ROCKSTARSBy Frank.Buckler