I wanted to give a few updates that relate to previous episodes and some new developments. In this episode, I cover our new receptionist, the FlossClub membership plan we're offering to our patients, more info on how we dropped the DMO plans, how we found out our fees were too low, and a new segment, where I share something I learned last week.

Episode Show Notes:

00:05 - We hired a receptionist!

00:47 - We're almost ready to launch FlossClub (see link)

01:43 - Subscriber question: How did we drop the DMO plans?

02:16 - Letting our patients know

03:20 - Our fees were TOO LOW by almost 50%

04:27 - What I learned this week - Manage your staff WITH your staff

05:20 - Are passions found or developed?

07:33 - Your own staff can help create the relationships if you interact

References:

Front Office Rocks

https://frontofficerocks.com/

Our FlossClub Membership Plan Website

http://www.flossnyc.com/flossclub-info

FairHealth Consumer Site

https://www.fairhealthconsumer.org/estimate-costs/step-2