Followup: - Gary Hustwit, director of the Helvetica and Objectified documentaries tweeted that the correct pronunciation of Helvetica Neue is "noya" - Command-Control-power "Have you tried restarting?" first generation shirts funded! Topics: - hybrid Managed Services offerings; Joe's "Tech Checkup", Sam's "Wellness Visits"; Jerry's offering periodic monthly maintenance to check backups, check disks, run updates; discounted rate when paying for six or twelve months in advance - the advantages of sporting an Apple logo onsite and in public; whether or not to advertise on your car; great sources for logo merchandise aside from the ACN-direct options: Zuse, Queensboro - Apple Professional Services; operating as an arm of Apple; how to get involved with APS? face time with Apple, building a reputation over time - Francois Daumard, former channel relations manager at Apple in the Consultants Network, heading up Mobile Technology Competency, left Apple a couple of weeks ago to join Fiberlink, sellers of MaaS360, a cloud-based Mobile Device Management (MDM) solution - Apple Remote Desktop frustrations; Jerry coins a phrase for dealing with the black screen of doom: "cleaning the windshield" Memorable lines: "There's just these big black chunks of blocks and you have to open up a new Finder window and drag it around to have it clean the windshield." – Jerry Mentions: - Passenger