#011 - Why I wrote my first tutorial book on a module of the software SAP

"Exceller dans le service à la clientèle avec SAP CS" is the title of my book. You guess it well, it's written in French.
In English it means : " Excel in customer service with SAP CS".
Though the episode will be in English.

In this episode, I am detailing the reasons why I decided to write a tutorial book about the Customer Service (CS)  module of the SAP software. 

I detail the 3 categories of non-fiction books that I like.

I explained why I felt that writing a book is good for me long-term

I explain what the book is about.

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