Brief Gems

#012: Create SOPs for client onboarding


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Summary

This episode walks you through creating a Critical Client Flow (CCF) system (from the book SYSTEMology), essential for freelancers, service providers, and consultants offering VIP day services. It covers the step-by-step process from lead generation to client onboarding and the tools needed to optimize and maintain this workflow.

Key Takeaways:

* Identify Your Target Client: Start by defining your ideal client and their journey from inquiry to onboarding.

* Streamline the Sales Process: Use CRM tools like HoneyBook or Dubsado to manage contracts, invoices, and client communication.

* Document and Optimize: Record your processes, organize them into SOPs, and regularly review to improve efficiency.

Timestamps

0:00 intro

0:25 Critical Client Flow

2:13 SYSTEMology 7-step plan

4:03 example SOP template

Mentioned

* Read full post and full transcript

* Watch on YouTube

* Book: SYSTEMology

* Book summary

* 5 Essential SOPs Every Business Needs

* Ultimate list of tools for freelancers

Related

* Traction

* What Processes Should You Document First

Available on: Apple Podcasts | Spotify | YouTube | RSS

Learn more about Marjy and Brief Gems at msguery.net/podcast.



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Brief GemsBy Marjy G