In this episode, Annie steps back from the heavier strategy and Copilot conversations of recent weeks to ask a practical question many Microsoft 365 users eventually face: what about all those other Microsoft apps? While the core philosophy remains friction first, the episode explores how looking at specialty apps can sometimes reveal business problems an organization has been tolerating without fully naming.

This episode introduces a short series that will look at Microsoft 365 through the lens of business friction rather than as a catalog of features. Annie explains why Teams, SharePoint, Planner, and Copilot still form the foundation, while tools like Lists, Forms, Approvals, Shifts, Stream, Loop, and others may become valuable when they are placed in the right “room” of the organization’s digital house.

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