Communication is a big part of everyday life. This is especially true when you work in a management position. Episode 013 discusses the importance of understanding communication. It is easy to misinterpret why people are communicating the way that they are. What we have to realize is that there is almost always an underlying reason for a particular communication style. Preparing for and understanding communication patterns and style will help you choose your communication style that is needed to communicate defensively. Why did they say that? You may never be sure, but you can always be ready to communicate in an uplifting and positive way.