"We're changing the culture; going from a bureaucratic organization to a customer service-centric organization..."

Dan Carter is the freshly re-elected mayor of the City of Oshawa, Ontario.  This conversation was recorded within less than 40 hours of the official election results announcing his return as mayor with the goal of understanding his vision for the City for the next 4 years and his personal commitments to drive the organizational change necessary for bringing that vision into being.