Key Takeaways:

1. Make sure you're not just talking about being mobile-first, but actually implementing this type of mindset within your organization.
2. Find ways to get different members of your organization involved in hearing feedback directly from customers. The voice of customer process shouldn't be just contained to marketing, customer success, and product management.
3. Don't forget that your QA process needs to be reflective of the actual environment where your mobile experience will be used.

Full Shownotes:

• https://www.lumavate.com/podcasts/drone-takeover-is-here